Please review this Privacy Policy and the Terms of Use carefully. Your use of this website signifies your agreement to the Privacy Policy and the Terms of Use.
Our Commitment to Privacy
Destination Cleveland (or "we" or "us") is committed to respecting your privacy. It is our policy to provide online content that requires minimal collection of information from visitors to the websites we own and/or operate (hereinafter collectively referred to as the "website"). This Privacy Policy describes the types of information collected from you, what we do with it, with whom we share it, and how you can correct or change such information. It is your responsibility to review this Privacy Policy carefully, especially before providing any personal information through our website.
The Information We Collect
Anonymous Information: Our website is not set up to automatically collect personal information (as defined below) from you. Our website automatically collects anonymous information through the use of various technologies to track certain information about the visits to our website. Anonymous information is information that does not identify you specifically. For example, when you use the website, we collect your IP address, which is a unique identifier that is associated with your computer. We analyze IP addresses in the aggregate for system administration purposes and to compile statistics that show the numbers and frequency of visitors to our website and its individual pages. These aggregated statistics are used internally to improve our website, for product development and for general marketing purposes. These aggregated statistics may also be provided to advertisers and other third parties.
Personal Information: In a few areas on our website, we ask you to provide personally identifiable information that will enable us to verify whether you are entitled to access and use certain information, materials and services available from our website, or to enable us to enhance your site visit, to assist you with customer service or technical support issues, to follow up with you after your visit, or to otherwise support your customer relationship with Destination Cleveland. It is completely optional for you to participate in these areas of the website. Personally identifiable information ("personal information") is any information that can be used to identify a specific individual, such as a person's name, date of birth, email address, mailing address (including ZIP code), phone number and credit card information. Personal information is collected when you subscribe to any of our e-newsletters; subscribe to receive SMS messages; request a printed Visitors Guide or Destination Planning Guide; register for sweepstakes, contests and other promotional opportunities; submit a request for proposal; or provide feedback in an online survey.
The Use of Cookies and Similar Technologies
In order to improve the website and provide more convenient, relevant experiences to our guests, we may use "cookies" and similar devices to track your activities on the website. Cookies help us track the number of users on the website, number of downloads and types of products and services used. The information collected through cookies and similar technology is anonymous information. Most web browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent, but it is possible that some parts of the website will not function properly if you do so.
How We Use and Disclose Your Information
As described in detail below, we may use your personal information in many ways, including sending you promotional materials. In addition, as outlined below, you may unsubscribe or "opt-out" of certain uses of your personal information.
Use of Your Information:
- Personal Information: We will use your personal information for the purposes for which it was provided. For example, if you provide personal information to subscribe to e-newsletters or enter a contest, we will use it to register you for or provide you with those products or services. Subject to your ability to unsubscribe or "opt-out" of certain uses of your personal information, we may also use your personal information to provide you with information about features, products or services and other offers from our sponsors, partners and the like that we think may be of interest to you. This information may be sent to you by postal mail, email, SMS or other means. Under certain circumstances we may post some of your personal information on the website (for example - if you win a contest we may post your first name, city and state where you live on the website).
- Anonymous Information: We may also use personal information in aggregate form for purposes of research or analysis. In order to better understand and serve our guests and the users of the website, we often conduct research on our guest demographics, interests and behavior based on personal information we gather. Although this aggregated information may be based in part on personal information, it does not identify you personally. We may share this type of anonymous information with a variety of third parties, including our partners, agents, and current and prospective business partners.
We may use anonymous information for advertising and promotional purposes and website administration, and we may share such information with various affiliated and unaffiliated entities for such purposes. For example, IP addresses are used for the purposes of system administration and to provide anonymous information to advertisers about the volume of use on the website, and demographic anonymous information may be shared with our advertisers and business partners. We may also enter into agreements with third parties that possess technology that allows the website to customize the advertising and marketing messages you receive on the website. This information may be shared with these third parties for this purpose.
Disclosure of Your Information:
- Administrative Purposes: Like many businesses, we sometimes hire other companies to perform certain business-related functions on our behalf such as hosting specific portions of the website, maintaining databases, administering sweepstakes, mailing information and processing payments. When we employ a third party to perform these functions, that third party will only be provided with the particular personal information it needs to perform its function, and is required to protect the personal information.
- Other Disclosures: In addition, we may disclose personal information without providing you with a choice under the following limited circumstances to: (i) protect the legal rights, privacy or safety of Destination Cleveland and its affiliates or its or their employees, agents and contractors; (ii) protect the safety and security of our guests; (iii) protect against fraud or other illegal activity or for risk management purposes; (iv) respond to inquiries or requests from public authorities; or (v) comply with the law or legal process.
You May Encounter Third Party Links to Other Websites
You may encounter links to third party websites through this website. These third party websites do not necessarily follow this Privacy Policy. For instance, clicking on a logo or on links or other elements on this website may take you to an entirely different website owned and operated by a third party. Links to other sites may use our logo as a result of a co-branding/sponsorship agreement. These sites may send their own cookies to you and may collect information and make use of that information in ways that this website would not. Once you have left this website, this Privacy Policy will no longer apply to personal information or any other information collected from or provided by you to a third party. It is your sole responsibility to review the applicable privacy policy to determine how that third party or website will handle such information.
You Can Unsubscribe or "Opt-Out" of Receiving Marketing from Destination Cleveland At Any Time
You can use this website without providing any personal information, but if you decline to provide personal information, you may not be able to use certain services or features. If you have previously provided personal information to the website and have subscribed to one or more e-newsletters or are receiving emails or other communications from Destination Cleveland and you no longer wish to receive such emails, please discontinue your subscriptions by clicking the "unsubscribe" link at the bottom of any message. If you ask that we stop using your personal information, we will honor that request. However, we will retain records of your personal information as needed in order to comply with applicable federal, state, and local laws.
How You Can Access or Correct Your Information
If you would like to correct, change or request a copy of the personal information that Destination Cleveland has collected about you, please contact the website support at websupport@destinationcle.org.
Our Commitment to Children and Privacy
We recognize the need to provide additional privacy protections for children who visit this website. At various places on the website, we may ask users for their date of birth. By using the website you agree to respond truthfully and accurately about your age. The website does not knowingly collect personal information from children under the age of 13. Children under 13 years of age are expressly prohibited from submitting or posting any personal information on the website.
Our Commitment to Information Security
Destination Cleveland takes reasonable security precautions to secure the personal information that you choose to provide against the loss, misuse, alteration, or unauthorized access of such personal information. Unfortunately, no transmission of information over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Destination Cleveland to intercept or access transmissions or private communications unlawfully. While we strive to protect your personal information, we cannot ensure or warrant the security of any personal information you transmit to us. Any such transmission is done at your own risk.
Your Privacy Rights
If you are an individual protected by the General Data Protection Regulation (also known as GDPR) or other state regulations, you may have certain rights as a data subject.
These rights, when applicable, may include:
- The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your personal data.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your personal data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where Destination Cleveland relied on your consent to process your personal information.
To request information about or avail yourself of those rights, please send an email to websupport@destinationcle.org with "Data Privacy Request" in the subject line.
In the email, please specifically describe the regulation you believe applies to you and the right that you are requesting assistance with. Please note, additional information may be needed prior to initiation of a request and Destination Cleveland reserves the right to verify your identity before responding to such requests. Upon Destination Cleveland’s completion of its review, you will be notified if your request has been granted or denied, or if exemptions apply.
Changes to this Privacy Policy
From time to time, we may revise this Privacy Policy to reflect industry initiatives, changes in the law or technology or changes in our practices regarding information collection and use. If we make revisions to the way we collect or use personal information, we will provide notice of those changes by posting the revised draft of this Privacy Policy on the website. You can determine when this Privacy Policy was last revised by referring to the "Effective Date" at the bottom of this page. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the website. By continuing to use the website following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or in part, please do not continue using the website.
Effective Date: 06/27/2024