Has a guest ever asked you the best place for corned beef and it's left you in a cold sweat? Or has a diner ever inquired as to the best place for an after-dinner coffee, leaving you tongue-tied and sending them to the other side of town?
If any of this sounds like you or someone you work with, the CLE Insider Program is here to save the day. Hospitality and tourism employees gain insider knowledge on what to see, do and experience in Cleveland while practicing a simple framework for delivering memorable visitor interactions. The CLE Insider Passport takes your training to the streets, rewarding you for learning more about The Land with every check-in.
How The CLE Insider Passport Works
To get started, visit the CLE Insider Page. Please note: it may take up to one week to gain access to Passport after applying.
Download the Destination Cleveland App available for iOS and Android devices.
Open the app and create a profile.
Visit your first location and check-in when you are within the geofence.
Visit and check in to as many locations as you’d like to earn an array of prizes.
Goals
Task: Visit the Cleveland Visitors Center to meet our team, learn more about how they interact with visitors and how they can be a resource to you.
Prize: Script Cleveland-branded retractable keychain and a Rookie of the Land sticker.
Task: Visit at least two of the six listed Cleveland script signs.
Prize: Cleveland-branded lapel pin and a Cleveland Script Sign Seeker sticker.
Task: Visit at least two of Cleveland’s major attractions.
Prize: Script CLE-branded belt bag and Cleveland Icons Sticker.
Task: Visit at least two murals across the city.
Prize: A poster composite of the Murals Across the City program and a Murals Across the City sticker.*
*Please note: Prize is still in production with estimated Visitor Center pick-up availability in early fall.
Task: Visit at least two of the 6 listed waterfront locations.
Prize: Script Cleveland-branded beach throw and a Waterfront Wanderer sticker.
Task: Visit at least two of the 20 listed outdoor locations.
Prize: Script Cleveland-branded stainless steel water bottle and Trailblazer sticker.
Task: Visit at least two of the annual events/festivals listed. Additional events and festivals will be added throughout the year.
Prize: Script Cleveland-branded keychain/bottle opener and Festival Fanatic sticker.
Task: Visit at least two of Cleveland’s iconic coffee shops or restaurants.
Prize: Script Cleveland-branded insulated tumbler.
Prizes
You can pick up your prizes at the Cleveland Visitors Center at 334 Euclid Ave during regular operating hours, Tuesday through Saturday from 10:00 p.m. - 6:00 p.m.