Visitor Stories: November 2017

November 22, 2017
Visitor Stories: November 2017

Stories from the Cleveland Visitors Center


Every day, visitors from all over the world come to Cleveland and stop in the Visitors Center downtown on Euclid Avenue. They are here for business trips, family reunions, sporting events, shows and getaways. Some are here for the first time; others are repeat visitors looking for something new to experience. The Destination Cleveland CLE Concierge Team encounters some amazing stories from these visitors. We'd like to share some of those with you from this past month.

Where are they from?

Mallorca, Spain; Cincinnati; Quebec; Las Vegas; Seattle; New York City; Baltimore; Australia; France; Atlanta; Buffalo; Detroit; Pittsburgh; Japan; Cedar Rapids; Charlotte; and dear ole' Cleveland.

Why are they here?

Cleveland Indians baseball, LeBron and the Cavs, Rock & Roll Hall of Fame, A Christmas Story House, weddings, the Rubber Division-American Chemical Society International Elastomer Conference, birthday celebrations (including 91 years young), a cross country tour of the United States (by car and train), the Cleveland Browns (yes, they were Jets fans...), Arthur Treacher's, bucket list stop, and a bouncing baby boy named Noah.

Their stories

A family from Charlotte was in town during the first series of playoff baseball. They came here for the Rock & Roll Hall of Fame, but decided to attend the watch party the Indians were throwing at Progressive Field, too. They commented that they loved the excitement Downtown and made several new friends while rooting for the Tribe. They made sure to tell everyone, "We cheer for anyone BUT the Yankees.”

A group from Atlanta was in town for a wedding, and hunkered down in the Visitor Center while The Arcade was evacuated and a small fire in the food court was tended to. A number of the wedding guests, including the mother-of-the-groom, who was surprisingly calm, passed the time by discussing Cleveland’s charm and many qualities with our CLE Concierge staff. They were still waiting it out, dressed in shorts and t-shirts at 5:00 p.m. with the ceremony scheduled to begin at 5:30. Fortunately, this story ends happily ever after with a successfully wedded bride and groom.

Our beloved sports teams continue to be a major draw for visitors from all over.

LeBron and the Cavs brought in fans from as far as Australia and France. A couple from Seattle, on a two-month-long bucket list trip though Canada and the United States, couldn't wait to get to The Q to see The King and his Court in person.

The Browns vs. Jets game brought a family from New York into town. Our CLE Concierge found them a place to tailgate among the Orange and Brown.

Two gentlemen from Baltimore, on a mission to see as many sports halls of fame as possible, were thrilled to unexpectedly take in a Cleveland Monsters hockey game while searching for the Cavs team shop.

A woman living in Detroit was planning a trip into CLE to take her mother to dinner to celebrate her 91st birthday. Our CLE Concierge began suggesting many of our tantalizing culinary options, but was quickly interrupted by the woman with, "Mom wants to go to Arthur Treacher's. We don't have one in Detroit anymore, but I see you have one in Cleveland, so that's where we're going!" After providing directions and wishes for a safe trip to Cleveland, our concierge sat back, amused by the variety of reasons people choose our city as a destination!

If you're wondering where this treasured blast from the past is located in your hometown, read more about it here.

Recently, a resident came into the Cleveland Visitors Center asking to use the restroom. While we don’t have a public restroom, it was clear that the request was an emergency. Our CLE Concierge walked the woman and her mother back while her boyfriend waited out front. We quickly discovered that the woman was in labor. The Destination Cleveland team jumped into action, called an ambulance, made the mom-to-be and her family comfortable, and even timed her contractions while offering words of encouragement. Before they departed for the hospital, they were gifted Cleveland script t-shirts, onesies, a bib, and of course, some reading material about Cleveland as a visitor destination to keep them occupied in the waiting room.

A gentleman from Mallorca, Spain stopped in for information and a Walk CLE map. He had just come from the Downtown Heinens and had armloads of grocery bags to show for it. As our CLE Concierge chatted with this visitor, she saw that the grocery bags were all full of boxes of Fruit Loops, apparently a rare commodity on the other side of the big pond.

Articles Search

Download the Destination Cleveland App

The Destination Cleveland app is your guide to art, culture and rock ‘n’ roll in a city that doesn’t take itself too seriously. Grit meets sophistication in a town with world-class experiences without the world-class ego. And for that, you’re welcome.

Destination Cleveland
334 Euclid Avenue
Cleveland, OH 44114
800. 321. 1001
Check out what other travelers say
about Cleveland on TripAdvisor.